Customer Service

• Evaluation of client for specialized products
  
  
• Evaluation of client's home for wheelchair accessibility
  
  
• Evaluation of client's workplace for wheelchair accessibility
  
  
• Evaluation of client's feasibility for wheelchair transport
  
  
• Time and travel to secure proper documentation for patient
  
  
• Labor for warranty repair of defective products
  
  
• Pick-up and delivery of product
  
  
• Monitoring use of product
  
  
• Billing of primary or secondary payer sources
  
  
• Rework of denied claims
  
  
• Follow-up with physicians (progress and compliance)
  
  
• We prepare compliance reports for doctors and insurance companies on the patient’s behalf
  
  
• Cleaning of equipment
  
  
• Loaner products while client's product is in for service
  
  
• Labor to build or assemble and test sophisticated mobility equipment
  
  
• Providing equipment in special cases prior to being able to bill for them
  
  
• Accepting assignment (We file your claim with the insurance company or Medicare so you receive the maximum benefit available)